Loans

FEDERAL LOANS

Stafford | PLUS | Perkins

Office of the Ombudsman FSA

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

• Identify the problem and the reason behind it
• Define expectations
• Describe actions already taken to resolve the problem
• Supply Documentation to support your position

The easiest way to contact the Ombudsman is to file an on-line assistance request thru www.ombudsman.ed.gov. Other contact options are:

Mail:
Office of the Ombudsman
US Department of Education
Fourth Floor (UCP-3/MS 5144
830 First Street NE
Washington, DC 20202-5144

Phone: 202-377-3800(Toll) Washington DC - Financial Aid Professionals should use this number
Phone Toll Free: 1-877-557-2575(Best used to initiate a Case)
TDD: 202-377-3800
E-Mail: fsaombudsmanoffice@ed.gov
Website: http://ombudsman.ed.gov/

 

OTHER LOANS

Institutional | Private Lenders