Loans

FEDERAL LOANS

Stafford | PLUS | Perkins

Office of the Ombudsman FSA

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

  • Identify the problem and the reason behind it
  • Define expectations
  • Describe actions already taken to resolve the problem
  • Supply Documentation to support your position


Use the contact form on the link below to submit your request for assistance to the Ombudsman Group.
https://studentaid.ed.gov/repay-loans/disputes/prepare/contact-ombudsman

Other contact options are:

Mail:
US Department of Education
FSA Ombudsman Group
830 First Street NE, Mail Stop 5144
Fourth Floor
Washington, DC 20202-5144

Website: http://studentaid.gov/repay-loans/disputes/prepare

Phone Toll Free: 1-877-557-2575

Fax:  202-275-0549

E-Mail: fsaombudsmanoffice@ed.gov

 

 Ombudsman flowchart
Image copied from: studentaid.ed.gov site

 

OTHER LOANS

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