Office of the Ombudsman FSA

The Ombudsman Office is a final resource after individuals look for help through other customer service avenues. Before contacting the Ombudsman, borrowers concerned about student loans should contact their loan holder or visit our web site for further information. Current students should contact their financial aid office first.

When contacting the Ombudsman Office, be ready to:

  • Identify the problem and the reason behind it
  • Define expectations
  • Describe actions already taken to resolve the problem
  • Supply Documentation to support your position

Use the contact form on the link below to submit your request for assistance to the Ombudsman Group.
https://studentaid.ed.gov/repay-loans/disputes/prepare/contact-ombudsman 

Other contact options are:

Mail:

U.S. Department of Education 
FSA Ombudsman Group 
P.O. Box 1843 
Monticello, KY  42633

Website: http://studentaid.gov/repay-loans/disputes/prepare

Toll Free: 1-877-557-2575

Fax:  606-396-4821 

E-Mail: fsaombudsmanoffice@ed.gov