Federal Student Aid – Office of the Ombudsman

The Ombudsman is the final course of action for borrowers looking to resolve customer service issues or loan disputes.  Before contacting the Ombudsman, borrowers need to take certain steps to resolve loan disputes directly with the servicer.

Helpful Tips

Common Loan Disputes

Resolving Disputes 

Federal Student Loan Issue Self-Resolution Checklist 

Getting Prepared Before Contacting Ombudsman 

Ombudsman Group

Mail:
U.S. Department of Education 
FSA Ombudsman Group 
P.O. Box 1843 
Monticello, KY  42633

Toll Free: 1-877-557-2575

Fax:  606-396-4821