Federal Student Aid – Office of the Ombudsman
The Ombudsman is the final course of action for borrowers looking to resolve customer service issues or loan disputes. Before contacting the Ombudsman, borrowers need to take certain steps to resolve loan disputes directly with the servicer.
Getting Prepared Before Contacting Ombudsman
U.S. Department of Education
FSA Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
Toll Free: 1-877-557-2575